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A practical workshop for supervisors and managers who need to handle difficult conversations with team members. Lesley Sully covers preparation, clear communication, listening and ways to manage emotions while working towards a useful outcome.

Tickets and eligibility: Published prices: free for apprentices, £50 for WBTC partners, £150 commercial. VAT treatment is not stated; confirm the total with WBTC. Booking is by the email or phone shown on the official page. Paid professional development workshop; no accreditation claim verified.

Organiser: West Berkshire Training Consortium

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